Frequently Asked Questions
What if my cue gets damaged?
We offer repairs, re-finishing, shaft conditioning, ferrule work, and tip replacement. Contact us directly for repair quotes.
How can I apply for sponsorship?
Visit the Sponsorship Page and fill out the application form. We review applications year-round and contact selected players directly.
How do I order a custom cue?
To order a cue, visit the Design Your Custom Cue page and fill out the consultation form. Once submitted, we’ll Schedule your consultation and contact you to confirm dates to start the process.
How long does a custom cue take to make?
Build time depends on the cue type, complexity, and current workload. Typical timelines are: 3-5 weeks
Do I need to pay a deposit for my custom cue?
Yes. A non-refundable deposit is required for all full custom builds. This covers materials, planning, and scheduling time for your cue.
Can I design my cue myself?
Absolutely. You can upload your own sketches, drawings, screenshots, color ideas, or reference cues. You can also setup a consultation with our Professional Cue Designers.
What materials do you use?
We work with a variety of premium materials, including: Exotic woods such as; Maple, Purpleheart, Walnut, Cocobolo, Bocote, Ebony -Epoxy hybrids -Carbon fiber -Phenolic components All materials are hand-selected for quality and stability.
Do you offer returns or refunds?
Custom cues are non-refundable because they are built to your unique specifications. However, we always work with customers to resolve any build issues.
Do your cues come with a warranty?
Yes. All Dominion Cues products include a warranty covering: -Material defects -Craftsmanship issues It does not cover heat damage, moisture exposure, warping from improper storage, or misuse.
How do I contact Dominion Cues?
You can reach us through the Contact Page, or directly via: 📧 dominioncues@gmail.com